Rosada has a strict NO EXCHANGE NO RETURN POLICY across all products both personalized and non-personalized.
However, certain orders or products can be exchanged subject to terms and conditions in the following specific cases only:

• The receipt product is visibility damaged
• A wrong product or order is received
• There is a mistake in customization
• A product in the order is missing
• Manufacturing defect in certain cases

For eligibility and to speed-up exchange process, we request you to get in touch with our support team within 48 hrs of receiving the order with the following evidence:

• When reporting a damaged or missing product, please provide an unaltered opening video of the parcel. The video should be a continuous, unedited recording, capturing the entire un-boxing process with a clear view of the package label and seal.
• When reporting a wrong product, manufacturing defect or mistake in customization, please share a clear photo of the product with package label.

PLEASE NOTE:

• No exchanges are accepted based on customer’s personal preference or likings.
• We prioritize our exchange policy, however the process may take upto 15 working days after initiation.
• The incorrect product must be returned in its original condition unused along with all accompanying accessories.

All Rosada products are handcrafted using basic equipments by our skilled Indian Artisans. We take all efforts in standardizing the product quality, shape, size, material and looks. However, we take pride in our hand crafted products and there could be slight variations from pictures or product to product. these should not be considered as imperfections or mistakes and no claims based on these shall be accepted.